After the complaint was filed, the casino resolved the issue by paying the owed cashback to the player. We had marked the complaint as 'resolved' in our system.

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

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Lancé il y a six ans par Blackrock Entertainment, cet opérateur se distingue par une plateforme de jeux d’argent en ligne offrant un service irréprochable et des retraits rapides des gains, assurant ainsi une expérience de jeu optimale.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits.

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them.

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As a result, we were unable to proceed with the case and the complaint had been rejected. We expressed regret for not being able to assist further on this occasion and encouraged the player to reach out if she encountered any future issues.

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Wild Sultan Casino was launched in 2014, emerging as an online gaming platform offering a diverse game library and exceptional gaming experiences. Since its inception, it has become a major player in the industry, prioritizing innovation and player satisfaction.

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We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Sultanbet Casino to be mostly fair.

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Gamblers have to add a minimum deposit of $20 to get in on Wild Sultan Casino promotions starting with the welcome sultan casino avis bonus. The wagering requirement is 35x for both the bonus and free spins on video slots. The bonus has to be wagered before winnings are withdrawn.

New players only • Full Terms apply • Country-specific bonuses visible only after registration • If the player did not make a deposit prior to receiving a bonus, they cannot withdraw more than 100 EUR/CAD/CHF • Game weighting and exclusions apply • 18+

You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

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The player from Germany had initially encountered a problem with withdrawing his winnings of around 5000 from Sultanbet Casino. After he had submitted his verification documents, he received no response and was unable to access the withdrawal page. We had reached out to the casino, who confirmed that the player's account had been verified and two withdrawals had been processed.

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After he submitted his complaint to the Complaints Team, they had communicated with the casino on his behalf. The casino had acknowledged their mistake in requesting unnecessary documents and confirmed that the player's winnings had been verified. The player later confirmed that he had received his withdrawal. The issue had been successfully resolved.

They contacted customer service but haven't received a satisfactory response or resolution. They are seeking a refund of the 160€ they believe they lost unfairly. The player confirmed the issue was resolved.

The gaming entertainment in the Sultan Spins slot moves at a decent clip. Now, despite the high volatility math model here, this Relax Gaming title yielded many prize-generating combos, so much so that I began doubting that the variance level was indeed high. 

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After claiming the bonus, to convert the winning fun into the real money fund you have to meet the wagering requirement by wagering 35 times the bonus amount that the casino requires.